How to find the UK’s best IT Support

In our 21^st-century society, tech fills many roles and integrates within a business in many ways. As such, IT support is more important than ever before, which is why it’s so important that your company finds the best outsourced support solution. As outsourced IT support UK specialists, CARA Technology is here to give you a quick list of 10 things to consider when deciding which support provider best suits your business.

But first, why use IT outsourcing companies in the UK?

Irrespective of your business’s size, it is of the utmost importance that you have dedicated IT Support Solutions in place to ensure that your day-to-day activities run smoothly. As outsourced IT support UK specialists, we advise that all UK businesses utilise expert-level outsourced IT support. Many in-house IT support providers focus on reactive-only network defence and IT maintenance approaches. A reactionary-only process is significantly inferior to IT support that uses preventative and reactionary measures; prevention is always better than a cure. We provide proactive support solutions by choosing IT support services from CARA Technology. With our IT support, you can relax; there’s no need to spend time installing and learning about the latest technology and software. Our team handles all the complex research and technology for you, allowing your business to spend more time on your daily tasks.

How to find the best outsourced IT support in the UK

1. Packages – What IT support services do they provide?

The first thing to consider is how appropriate the company’s services are for your needs. IT support encompasses various avenues, including cyber security, backup and disaster recovery, and support packages for software (such as office 365). Make sure you thoroughly consider your needs and search for a business best suited to provide services that cater to your needs. After all, it doesn’t matter how well recommended a support provider is or how many awards they have won if their solutions are inappropriate for your business. You need the best IT support solution for your business.

2. Reliability – What response times can you expect from their outsourced IT?

Concerning recommendations, choosing a reliable business to provide outsourced IT support solutions is also important. After all, you rely on this company to digitally support your business. Whilst preventative support services are preferred, preparing for every eventuality is impossible, and unexpected errors will inevitably occur. In these scenarios, you need to know your IT support provider can be relied upon to provide swift solutions to get your business back to normal with as little downtime as reasonable.

3. Streamlined – How difficult is it to change IT support provider?

When changing IT support providers, choosing a provider that takes the hassle out of the switching process is important. After all, there’s no reason why switching providers has to be difficult; just like switching gas or energy providers, the support should be simple, easy to follow, and centred around providing the best service at the best value for the customer.

It’s commonly believed that switching IT support providers is stressful; however, it doesn’t have to be. We simplify switching IT support providers at CARA Technology with our three-step process. We take on an average of two clients each month thanks to our streamlined and easy-to-follow method.

4. Experience – How long have they been providing IT support packages?

It’s also important to look at who provides the IT support services. How experienced will the team be directly responsible for your company’s IT systems? Does the IT Support agency have specialist departments, such as Cyber Security experts, who can provide cyber awareness training courses or search the dark web to search for any stolen passwords associated with your email addresses? Relating to the first point concerning relevancy – you need to know that your IT support business is experienced with the IT support areas your business needs.

Regarding CARA Technology, we have been trading since 1991, and since then, we have continued to develop our expertise and skillset. Our hard-working and passionate IT support specialists continuously deliver a wide range of high-quality and cost-effective IT services to our clients. We have continually provided support services for many of our clients since our beginning in 1991, retaining their business throughout the decades – a powerful testament to the quality of the support supplied and our strategy of developing long-term relationships.

5. Cost – What are their IT support packages prices?

Ultimately, the cost is a significant consideration in any business transaction, and IT support is no exception. Fortunately, IT support services needn’t cost the Earth; at CARA Technology, we can provide a wide range of affordable outsourced IT support services. We offer these great cost savings to our clients using an economy of scale; through the “small sear at the large table” benefit. This, combined with our investment in our Managed Services and support packages, CARA Technology, can provide IT support services at a monthly cost of as little as £10 per user/month.

Why Choose CARA Technology for your outsourced IT support in the UK?

You must choose the best-suited company to provide your outsourced IT support, so why should you select Technology CARA? What makes us better than other UK IT outsourcing companies?

CARA Technology work with our customers as an extension of their business to understand, analyse, propose and deliver appropriate IT solutions and services. Our experts provide support and cyber security services to a wide range of clients, and as such, we ensure that they are fully up-to-date, equipped with the latest technologies and trained in their use.

Maintaining performance, reliability, and cyber hygiene is core to everything we do. Our mission is only complete once our clients are happy with our service. We do not accept anything short of total customer satisfaction in every aspect of the customer journey.

If you choose to work with CARA, we won’t see you as just another client. We work in partnership with you, building strong relationships with our clients; we see ourselves as your IT support department. With CARA Technology resolving your IT issues is as simple as a phone call to our team.

Interested? Reach out to our Macclesfield IT support company and enquire today

With most businesses fully reliant on their IT systems, you must have proactive IT support in place; when was the last time you had an IT audit? Book your no-obligation consultation today.

If you’re interested in learning more about the IT services and support solutions available from the outsourced IT support UK specialists at CARA Technology, please don’t hesitate to contact our friendly and dedicated team. You can speak to a representative by calling 01625 615384 or by sending an email to info@cara.uk.com.