IT Support Services and Solutions Company

Why choose us?

Our vision is to enable our clients to gain competitive advantage through the adoption of secure and relevant IT, whilst delivering our core objectives. To provide a safe working environment that is both fun and challenging in equal measures.

Our mission is not to accept anything short of complete customer satisfaction in every aspect of the customer journey.

We understand the crucial role Information Technology plays in the delivery of our clients' products and services. Maintaining performance and reliability is core to everything we do.

Because we recognise the threat posed by cybercrime, we constantly strive to protect our clients' data and associated backups through great cyber hygiene.

Your Questions Answered

1Why Managed Service?

A managed service is a proactively managed and monitored version of an IT Solution, be that IT Support, Anti-Virus Software, or a Data Backup. The fact that it is managed means that the user experiences a better quality and greater reliability of service allowing you to take for granted that you can rely on your IT services

2How much does it cost?

Economy of scale means that our investment in our Managed Services Platform filters down to our clients at great value, what we call our “small seat at a large table “benefit. Our managed service and support packages start from as little as £10 per user/ per month

3How difficult is it to move IT Support?

We have spent many years developing our onboarding process and we believe we are delivering a world class onboarding experience. Once you have negotiated a termination date with your existing supplier you simply leave everything else to us

What we're able to help you with?

IT support
Microsoft 365
Cyber security
Disaster recovery planning
And much more

Our Customers Say

    
 
 
        
   Robert Shaw 
 29/03/2024
 
 
  Some things are not cheap, but like Stella Artois, reassuringly expensive! The cost of something should always be judged on the value one gets, and boy (if I can say boy) is our service from Cara valuable. Firstly, and very reassuringly, the team buck a modern day trend, and answer the phone within seconds of the caller selecting one (of only a few) options. They are friendly, knowledgeable, and always solve the problem. That is why they remain an absolute must for the businesses I am involved with. As business owners, we are conscious of the cyber threats/scams that plague modern day business activities - however, most of us have little chance of knowing the direction and/or nature of them, nor how damaging they can be left undetected. Thanks to the team for their work.
  
 
       
   Jo Spence 
 06/03/2024
 
 
  It's great using Cara. They are a phone call away, understand my garbled non-tech request for what I think I might need or a vague idea of my end goal. Then they just sort it out whilst I made a cuppa. Excellent. Highly recommended
  
 
       
   Lily Moores 
 22/01/2024
 
 
  Very helpful company; came back to me ASAP when I needed something sorted - lovely young gentleman called Shaun; sorted my issues in a timely and friendly manner. I would recommend this company.
  
 
       
   Sarah Chambers 
 12/01/2024
 
 
  CARA Technology started to provide our IT support late last year, we were supported through the onboarding process and any issues were resolved in a timely manner with good communication.
I recently had an issue with our sharepoint site, and liaised with Harrison in the support team, who within 10 minutes had resolved my issue and given me some advice on what to do, which worked perfectly.
It is good to know support is available that is responsive and able to assist when required.
Thank you to the whole team who put their customers first and ensure satisfaction means something to you!
  
 
       
   Tony Deane 
 31/10/2023
 
 
  I used the Cara helpdesk and once again they were proficient, helpful and professional. They dealt with my problem immediately, without any fuss and sorted me in no time. A great service and one that always delivers.
  
 
       
   Maria Torres-Bryceland 
 30/10/2023
 
 
  I use CARA Technology for both outsourced IT support and Cyber Security. The team are always professional, helpful and super efficient. I have called recently with some challenges I faced on my laptop and nothing is ever too much trouble. They have also helped me achieve Cyber Essentials status, the process was very simple but incredibly robust. The pre-audit highlighted areas for development and I felt so supported during the process. I would highly recommend CARA to anyone and will continue to do so to my contacts and customers. Thank you to the whole CARA team for always putting your customers first and being such an invaluable partner.
  
 
       
   mike coghlan 
 14/07/2023
 
 
  I was working remotely at home yesterday and had problems using dual screens, and with the sound on my laptop. Our IT department referred me to Cara, and Dan Braddock was able to remotely sort both issues quickly and very capably whilst I was on the phone. Highly recommended.
  
 
       
   Davidm8 Miller 
 24/05/2023
 
 
  Have worked with CARA technology for a number of years now and have found them to be professional and knowledgeable around IT security and are always quick to action any areas that require to be set up in a timely manner.
  
 
       
   Liz Cook 
 17/05/2023
 
 
  Cara Technology is always there to support us when we need them, from phishing emails to not being able to view attachments in emails. There's always someone available to help and the entire team are friendly and professional.
  
 
  
  
 
 
   Google rating score: 4.8 of 5, based on 39 reviews

We have continually delivered these services for many of our clients since we started trading in 1991, a testament to our strategy of developing long term relationships.