Although businesses of all sizes need effective IT support, it is often small and medium sized enterprises that struggle to access the assistance they require. While larger companies may have in-house IT support teams, SMEs don’t normally have the need or the budget for an on-site IT department.
If their IT systems fail, however, it’s vital that smaller businesses can access help quickly. As one of the biggest causes of downtime, IT failures can have a significant effect on productivity and, therefore, revenue. Without an effective IT disaster recovery plan, companies could lose hours or days of working hours if hardware fails or software malfunctions.
Accessing remote IT assistance
Although some issues may require an IT consultant to carry out on-site repairs, there are many IT issues which can be dealt with remotely. Ensuring your business has access to an IT helpdesk can reduce repair times and ensures that the business is able to operate, in spite of an IT system failure.
When contacting an IT helpdesk, an experienced and skilled IT consultant may be able to diagnose the issue over the phone and provide advice quickly. Alternatively, they could access your system remotely and resolve the problem in a matter of minutes.
Although this is effective for the resolution of IT problems, remote monitoring and maintenance can be used to prevent potential issues from developing. Using managed IT services ensures that businesses have access to on-going IT support, without the cost of hiring full-time, in-house IT technicians.
Do you need help with data recovery?
If your IT hardware fails, you may lose some or all of your data. Alternatively, if software malfunctions, it could corrupt your data and render it unusable. In these situations, you may need to access professional data recovery services. While the data may appear to have disappeared from your system, it is often possible for IT consultants to use specialist skills and software to restore the data.
Of course, working with IT professionals to create a data back-up strategy or an IT contingency plan could help to prevent a loss of data altogether. Using cloud services, for example, could enable you to back-up your data securely and ensures that important business data is accessible at all times.
Could cyber security training help your business?
As many people don’t recognise the threats associated with a cyber attack, your employees may not realise that their IT equipment has been compromised. Due to this, your business could suffer extensive damage because of ransomware or malware.
Implementing cyber security training, however, will ensure that your employees are familiar with the threats they may face and will enable them to report potential threats immediately. As a result, your business will be able to respond more quickly to cyber security alerts and prevent further damage from occurring.
To find out more about outsourced IT services, why not contact us today?