Getting proactive IT support when you need it most
Whilst most businesses have a web presence, many also have e-commerce facilities, CRM systems, intranets and internal networks. Whether you deal with customers and clients via your website or manage your business processes via an in-house computer network, you’ll need IT network support from time to time.
In addition to providing regular maintenance services, a reliable IT consultant can ensure that your system is upgraded regularly. Whilst these activities are crucial to the reliability of your in-house networks, an IT helpdesk is also extremely important.
Although maintenance services and IT upgrades can be planned and may take place when it’s most convenient for the business, hardware crashes or software malfunctions can occur at any time. In fact, it’s companies without IT support which can be most affected when something goes wrong.
Accessing immediate disaster recovery solutions
No business wants to face IT problems, so it’s important to be prepared. Working with experienced IT professionals can help to reduce the chance of issues occurring, because they can take pre-emptive action.
Carrying out a data backup and using cloud services can, for example, ensure that you don’t lose business data if any IT systems fail. Furthermore, vital business information can be fully restored as soon as your systems are up and running again, meaning that downtime is reduced.
Having an IT contingency plan in place not only reduces the chances of something going wrong, it also ensures that you can access help swiftly. Establishing a professional relationship with outsourced IT consultants means that you’re able to call on them when you require urgent assistance.
If your company website is suddenly unavailable, for example, you won’t want to waste time trying to find someone to carry out the necessary repairs to the system. Providing you have already outsourced your IT requirements, you’ll simply be able to contact your existing IT helpdesk and arrange for the problem to be resolved as quickly as possible.
Increasing business security with IT services
Getting the right IT support can also help to improve your business security. Often, staff are unaware of potential cyber security threats and this can put the company at risk. By providing IT security training, you can ensure that team members are aware of potential threats. Once they are able to identify security threats, suspected malware or ransomware, they are able to report it to the relevant personnel and prevent your systems from being infiltrated.
With many companies succumbing to hackers and security breaches, providing regular cyber security training can be a cost-effective way to protect your business in a digital age. With managed service models providing a low-cost method of accessing IT support, you can ensure that your business has access to IT assistance as and when it’s required.
To find out more about using outsourced IT services, why not contact us today?
