How to find the most suitable IT support
Tech fills many fundamental roles within a business so IT support is critical. Just imagine how far reaching the effects could be if your system went down. That’s why it’s so important to find the best outsourced IT support solution for your needs.
Why use an IT outsourcing company?
Regardless of your business’s size, it’s crucial that you have dedicated IT support solutions in place, to ensure your day-to-day activities run smoothly on an ongoing basis.
Many in-house IT support providers focus on reactive-only network defence and IT maintenance approaches. A reactionary-only process, however, is significantly inferior to IT support that uses both preventative and reactionary measures. As the saying goes, prevention is better than cure.
Find a proactive IT support service so you don’t need to spend time installing and learning about the latest technology and software. An outsourced IT team will handle all the complex research and technology for you, enabling you to spend more time on running your business.
Now, ask yourself, what you need to consider when looking for the most suitable outsourced IT support?
Packages – What IT support services do they provide?
Consider how appropriate the company’s services are for your needs. IT support covers various areas, including cyber security, backup and disaster recovery, and support packages for software (such as office 365).
So, make sure you thoroughly consider your needs and search for a business offering services to meet those requirements. After all, it doesn’t matter how well recommended a support provider is or how many awards they have won, if their solutions are inappropriate for your business. You need the best IT support solution for your situation.
Reliability – What response times can you expect?
You need a reliable, outsourced IT support provider – a company that can support all your business’s IT needs. And whilst preventative support services are preferred, it’s impossible to prepare for every eventuality, so unexpected errors will inevitably occur. How responsive will your IT provider be in those sorts of scenarios? You need to be confident they can recommend swift solutions to get your business back to normal with as little downtime as reasonable.
Streamlined – How difficult is it to change IT support provider?
Choose a company that takes the hassle out of the switching process. There’s no reason why switching IT providers has to be difficult – the support should be simple, easy to follow, and centred around providing the best service at the best value for the customer. Just like switching your energy provider.
Experience – How long have they been providing IT support packages?
It’s also important to look at who will be providing the IT support services. How experienced will the team be who is directly responsible for your company’s IT systems? Does the IT Support agency have specialist departments, such as Cyber Security experts, who can provide cyber awareness training courses or search the dark web to search for any stolen passwords associated with your email addresses? Make sure your IT support provider is experienced in the IT support areas your business needs.
Cost – What are their IT support packages prices?
Ultimately, cost is a significant consideration in any business transaction, and IT support is no exception. Fortunately, IT support services needn’t cost the earth. Look for a provider with a range of affordable outsourced IT support services.
Why Choose CARA Technology for your outsourced IT support in the UK?
You must find the best-suited company to meet your outsourced IT support needs. But here are some of the reasons why we think CARA Technology would make a good fit.
We’ve been trading since 1991 and have continued to develop our expertise and skill set ever since. Our hard-working and dedicated IT support specialists deliver a wide range of high-quality and cost-effective IT support and cyber security services to our clients. In fact, we’ve provided support services for many of our clients since we started – a powerful testament to the quality of the support and our strategy of developing long-term relationships.
Switching to CARA Technology is easy thanks to our streamlined and easy-to-follow method. Plus, we offer great cost savings using economy of scale; through the “small seat at the large table” benefit. This means combined with our investment in our Managed Services and support packages, we can provide IT support services at a monthly cost of as little as £10 per user/month.
And we don’t accept anything short of total customer satisfaction at each point of the customer journey. We’ll work in partnership with you as an extension of your business to understand, analyse and deliver appropriate IT solutions and services.
With CARA Technology, resolving your IT issues is as simple as a quick phone call to our team.
Interested? Contact us for your IT support today
Most businesses are fully reliant on their IT systems, so it’s vital to have proactive IT support in place…when was the last time you had an IT audit? Book your no-obligation consultation today.
And if you’re interested in learning more about our outsourced IT services and support solutions, contact our friendly team on 01625 615384 or by sending an email to info@cara.uk.com.
Cyber Essential is a very good self assessment to help you have a more secure business. Read more: https://www.ncsc.gov.uk/cyberessentials/overview
