The right IT support is paramount for the running of any successful business. After all, it’s the function you heavily rely on to ensure your business keeps going. It can often be quite difficult to find good IT support and if you aren’t particularly impressed with your current support, these may be some telltale signs that it’s time to end the relationship.
Lack of response
IT issues are relentless, particularly in large organisations. Whether it’s issues with log in details, a lack of connection or even the computer shutting itself down without warning – all of these problems may be minor, but they can lead to a serious loss of time and work, which can be difficult to recoup. You should expect your IT support to answer queries quickly and, most importantly, resolve them quickly so your business can continue to run efficiently.
Can they fix it?
As unbelievable as it sounds, there are many IT support functions out there who don’t really understand how to fix basic issues and no, this isn’t good for any business! You expect your IT support to be able to rectify any problems quickly and if they can’t do that, it could be time to look elsewhere for support.
Your IT support function should always be advised of updates and improvements which can be made to your current system to make it more effective. IT services need regular maintenance and crucial updates need to be made to ensure these continue to run efficiently. If you are not receiving this level of service from your current IT support, it could potentially be a red flag.
It might not seem important but customer service, just like with any service, should be a top priority. Your IT support should be delivering a great level of customer service when dealing with any calls in your company, after all, this is what they are paid for. If customer service doesn’t seem to be a priority for your IT support, then it may be a sign that it’s time to look at your options. Is it worth outsourcing, rather than using an in-house IT support function? Many organisations are choosing this as a more appealing option.
If you think it may be time to look at your IT support function, we can provide you with a solution. We can offer your organisation an outsourced IT function, which includes proactive IT support (rather than reactive) and an IT helpdesk you can rely on. We will also ensure your IT services are regularly maintained and that you are using system updates as and when you need them to make your business run more efficiently. Get in touch today to find out more.